Your terms and conditions of use

1. Scope and Purpose of the General Conditions of the Online Store

The following General Conditions, together with the Order Form and other elements mentioned, are only applicable to regulate the Terms and Conditions for which the Online Shop Los Vagbundos will respond. Tabelas and Aguarelas, lda, with the fiscal address in Praceta Maria Luísa Canavarro, Nº 16 4445-506 Ermesinde, Portugal with Tax Identification Number 514167092 (Portugal), hereinafter referred to as "Los Vagabundos". The Service consists of providing, through the online address www.losvagabundos.com, access to the store that includes information on various products that, electronically, can be ordered within the Terms and Conditions mentioned herein. Users must be 18 (eighteen) years of age or older (younger users may have authorizations from their representatives) to complete a purchase. The elements and information provided by the user will have full legal effect. Users recognize online purchases and can not claim a lack of knowledge to avoid fulfilling their obligations when making the purchase.

2. Product and Content Information Los Vagabundos will do its best to provide all the information as accurate as possible. Los Vagabundos will do its best to ship the total quantity of products ordered, but it is possible that in some cases, due to some causes not controlled by Los Vagabundos, such as human error or incidents in computer systems, one or more of the products ordered by the user. If a product is not available after ordering, the buyer will be notified by email or by phone. At that moment, you will be able to cancel the order, being refunded for the value of the product. All information regarding price, products, specifications, promotional campaigns and services can be changed at any time by Los Vagabundos.

2. Product and Content Information

Los Vagabundos will do its best to provide all the information as accurate as possible. Los Vagabundos will do its best to ship the total quantity of products ordered, but it is possible that in some cases, due to some causes not controlled by Los Vagabundos, such as human error or incidents in computer systems, one or more of the products ordered by the user. If a product is not available after ordering, the buyer will be notified by email or by phone. At that moment, you will be able to cancel the order, being refunded for the value of the product. All information regarding price, products, specifications, promotional campaigns and services can be changed at any time by Los Vagabundos.

3. Responsibility

3.1 All the products and services commercialized in the online shop Los Vagabundos are in agreement with the Portuguese Law.

3.2 The Online Store has the appropriate security levels. Although, Los Vagabundos is not liable for any losses incurred by the user and / or third parties due to delays, interruptions and suspension of communication that originate in causes beyond his control, namely scientific or failures caused by the Communication network or communication services provided by third party entities, by the Computer System, Modems, Connection Software or possible viruses. If, for any reason, access to Los Vagabundos Online Store is not available or is not working properly, Los Vagabundos is not responsible for any losses.

3.3 All information entered in this service is assumed to be provided by the user. Los Vagabundos rejects any recurring responsibility for the abusive and fraudulent use of the information.

3.4 Los Vagabundos shall not be liable for any loss or damage caused by misuse of the Services that is not directly attributable to willful misconduct or gross negligence. Los Vagabundos is not liable, in particular, for (i) errors, omissions or other inaccuracies as to the information displayed on the Service; (ii) damages caused by you or any third party, including infringement of intellectual property; (iii) for not complying or complying unfairly causing or caused by lawsuits or administrative authority; (iv) by failing to comply or unjustly causing or causing by force majeure / unpredictable situations not caused and not controlled by Los Vagabundos, such as fires, power outages, explosions, wars, riots, civil uprisings, government decisions, strikes, earthquakes , floods or other natural disasters that may hinder or hinder the normal functioning of the Service.

3.5 Los Vagabundos does not guarantee that: i) The Service is provided uninterrupted, is safe, error-free and works perfectly. ii) The quality of any product, service provided or any other material purchased or obtained through the Service is in accordance with any expectation of the user. iii) any material obtained in any way through the service is used by the user at his own risk. iv) No advice or information, written, said or displayed that is provided by the Service and / or the user creates any warranty that is not clearly stated in this Terms and Conditions.

3.6 You agree that Los Vagabundos can not in any way be held responsible for any damages, including, but not limited to, damages caused by loss of profit, data, content or other losses (even if previously advised by the user about the possibility of such damages) occurred by: i) Impossibility of the user to use the product ii) Difficulty in replacing the service or product iii) Unauthorized access to or modification of the personal database.

4. Consumer Obligations

4.1. You are required to: i) Provide the necessary personal data and address. ii) Do not use false data iii) Respect the limits imposed

4.2. If any of the data is incorrect or insufficient, and this causes some delay or impossibility to process the request, or any non-delivery, the responsibility is the user, and Los Vagabundos refuses any responsibility. If you violate any of these obligations, Los Vagabundos has the right to block future purchases by blocking your access to the Online Store, canceling the provision of any other Service available on the Los Vagabundos online store, and also not allowing future access to any service available by the brand.

4.3. It is strictly forbidden to use commercially the Los Vagabundos products purchased in the online store, namely for its retail sale.

5. Privacy and Personal Data Protection

5.1 Los Vagabundos guarantees the confidentiality of all data provided by the user.

5.2 All personal data identified in the Order Form marked as mandatory are essential for the processing of the order. Failure to include or to provide any of these details is the responsibility of the user and may lead to Los Vagabundos's refusal of service.

5.3 The personal data of the user are processed and maintained in the PLY database and are intended to be used by Los Vagabundos in the contractual and / or commercial relationship with the user and, if Los Vagabundos is authorized, to announce the your products.

5.4 According to the applicable legislation, the user is guaranteed, without additional costs, the right to access, remove and update their personal data, either directly or by written request, as well as the right to oppose the use of the same data for the use. For this, the user must contact the department responsible for the management of personal data: geral@losvagabundos.pt

5.5 The Internet is an open network, therefore, the personal data of the user and other information, can circulate in the web without security conditions, being the risk of being reached and used by third parties or entities that are not authorized. Los Vagabundos can not be held responsible for this access / information.

6. Orders

6.1 Los Vagabundos products are shipped to most countries in the world. Deliveries in some countries may be affected or canceled due to events not controlled by Los Vagabundos. If this happens, the user will be advised and the money will be refunded.

6.2 The orders are sent 5 times a week through a transport company. All orders are shipped the same day or the next business day.

6.3 Shipping costs vary depending on the country of destination. All prices are quoted on the Checkout page

7. Exchanges

7.1 Products ordered online can be exchanged within 7 (seven) days after delivery provided the product remains intact. The packaging must be returned, as it has been delivered and together with all necessary documents, namely the sales invoice (can be sent by e-mail to geral@losvagabundos.pt) and the packaging label (which can not be removed) . The product may not have been used; otherwise, the exchange will be canceled and the original product will be returned to the user. The order must be sent to: The Vagabundos - Exchanges Praceta Maria Luísa Canavarro, Nº164445-506 Ermesinde Portugal

7.2 To initiate the return process, the user must alert Los Vagabundos by e-mail (geral@losvagabundos.pt) with the subject: Los Vagabundos Exchanges. The user must clearly indicate the order / identification number (available in the order confirmation email), his name and product name and size.

7.3 In the event that the desired product or size is not available, you may request a Gift Card to exchange later.

8. Methods of Payment

8.1 All applications can be paid by credit card or Entity + Reference.This service is provided by PayPal and Hipay.

9. Cancellation of Orders

9.1 At the request of the user, the cancellation process can be requested from Los Vagabundos by e-mail geral@losvagabundos.pt, referring to the identification / order number. Los Vagabundos will accept it unless it has not yet been processed.

9.2 By decision of Los Vagabundos, Los Vagabundos reserves the right not to process the cancellation if it observes that there are inconsistencies in the personal data or in case of misconduct. Los Vagabundos reserves the right not to process any request, cancellation or exchange, in case there are some errors observed. These errors can be either in the values ​​and / or details of the products, or when there are technical problems not caused by Los Vagabundos.

10. Reembolso (Direito ao Reembolso)

10.1 De acordo com a Lei, o utilizador tem o direito de devolver o produto e obter um reembolso nos 14 dias após a entrega, a menos que a encomenda, a etiqueta da embalagem ou o produto original tenham sido removidos ou alterados. Se isso acontecer, o reembolso será cancelado e o produto original devolvido ao utilizador a suas expensas.
A encomenda deve ser enviado para:
Los Vagabundos - Reembolsos
Praceta Maria Luísa Canavarro, Nº16 4445-506 Ermesinde
Portugal
10.2 Para iniciar o processo de devolução, o utilizador deve alertar a PLY por email (geral@losvagabundos.pt) com o assunto: Los Vagabundos Reembolsos. O utilizador deve indicar claramente o número/identificação da ordem (disponível no e-mail de confirmação do pedido), o seu nome tal como o nome/tamanho do produto juntamente com o comprovativo do pagamento.
10.3 O utilizador pode solicitar um Vale de Oferta para trocar mais tarde substituindo-se ao reembolso.
10.4 Depois de receber o produto devolvido, a Los Vagabundos irá reembolsar o cliente no valor pago pelo produto (excluindo códigos promocionais/descontos).
10.5 O método de pagamento usado para fazer o pedido será o mesmo que o usado para o reembolso. Caso o pagamento tenha sido feito com cartão de crédito, o valor será creditado na respetiva conta. O reembolso será feito até 14 dias após a devolução do produto.
10.6 Caso alguma parte do produto esteja em falta, ou não estiver intacta, em perfeita forma ou tenha sido usada, o reembolso será cancelado e o produto será enviado de volta ao endereço de expedição inicial a expensas do utilizador.




11. Defeito de fabrico

11.1 Em caso de defeito de fabrico, que é quando um problema que não deve existir é detetado no produto, o utilizador deve devolver o produto, juntamente com uma cópia da fatura. A embalagem deve ser devolvida completa, tal como entregue e junto com todos os documentos necessários, ou seja, a fatura de venda (pode ser enviada por e-mail para geral@losvagabundos.pt) e a etiqueta da embalagem, caso contrário, a troca ou o reembolso será cancelado e o produto original será devolvido ao utilizador. O produto deve ser enviado para:
Los Vagabundos - Reembolso
Praceta Maria Luísa Canavarro, Nº16 4445-506 Ermesinde
Portugal

12. Intellectual Property

12.1 www.losvagabundos.com is a registered site and the services provided by it is the responsibility of Los Vagabundos.

12.2 You acknowledge that the service contains confidential information and is protected by copyright and related industrial property, in addition to the applicable law.

12.3 You acknowledge that any content that is part of Los Vagabundos advertising displayed on any promotion or mention of any sponsor or partner is protected by laws relating to copyright and related industrial property, in addition to applicable law. Any use of such content may only occur under the express authorization of the respective holders.

12.4 The user undertakes to fully respect the rights referred to in the previous paragraph, namely to refrain from committing any act that may violate the law or the said rights, such as reproducing, marketing, transmitting or making available to the public any content or any another authorized act with the same objectives.

13. Conditions of service security

13.1 The user is obliged to observe all applicable legal provisions, namely not to practice or promote illegal or offensive moral acts, such as Spamming or violation of the laws of treatment and advertising of personal data. The user must observe the rules of Use of the Service, under the possibility of Los Vagabundos suspend the Service.

13.2 The user expressly acknowledges and accepts that the IP Network is a public electronic communications network and is susceptible of being used by several users and therefore with a computational overhead. Los Vagabundos does not guarantee uninterrupted service, without loss of data or delays.

13.3 Los Vagabundos does not guarantee that the service will be provided in unforeseeable situations of system overload or force majeure (extraordinary situations not controlled by Los Vagabundos.

13.4 In the event that the Service is interrupted due to unpredictable overload in the Systems that control it, Los Vagabundos undertakes to regulate it as soon as possible.

13.5 Without prejudice to other forms of communication mentioned in these Terms and Conditions, any changes thereto may be informed to the user in the form of an e-mail by request to geral@losvagabundos.pt.

13.6 The user accepts any type of notification or communication related to the Online Store with the address, telephone or e-mail indicated during the placement of the Request. At any time, the user may request not to receive such communications and / or notifications by e-mail geral@losvagabundos.pt or by clicking on the "Do not receive Newsletter" option available in any newsletter.

14. Technical Settings

14.1 Without prejudice to what is mentioned in the following paragraph, Los Vagabundos may change the Service and / or Technical Conditions of the Service and Rules of Use. Los Vagabundos shall inform the user of such changes at least 15 days in advance.

14.2 The current version of the Terms and Conditions and attachments at any time is available at www.losvagabundos.pt.

15. Communications

15.1 Whenever Los Vagabundos decides that it is necessary or desirable to optimize the browsing experience and / or improve the conditions of connection to the site, it can remotely reshape the network settings.

15.2 Without prejudice to the following paragraphs and attesting to the innovative nature of the Service and technological evolution that may occur, Los Vagabundos may change its technical configurations whenever it is convenient to adapt it to the eventual technological development.

15.3 Los Vagabundos does not guarantee, however, any update or improvement in the Service.

15.4 Some updates or new features of the Service may be available only after payment by the user or signing of certain specific Conditions of Use.

16. Complaints

16.1 The user may send any complaint to the Service, the operation, the rules or mediation that are available, as well as claim from Los Vagabundos acts or omissions that violate the legal provisions applicable to the acquisition of goods. 16.2 The request must be sent within 30 (thirty) days after the user identifies the facts. It will be registered in the information system of Los Vagabundos that will reflect on the Complaint and will notify the user within a maximum of thirty (30) days after receiving it.

17. Governing Law

17.1 The Terms and Conditions are governed by Portuguese Law.